About Us

If you are looking for a proven Business Management Consultant Glens Falls NY process for engaging employees to help you win through excellence and save money and time, then look no further than Avedisian Management Consultants (AMC).

The mission of AMC is to translate your Vision and Values into daily practice. We believe that high performance starts with shared Vision and Values which create team alignment. Team alignment empowers employees to move from ordinary to extraordinary performance.

I founded AMC 20 years ago with the intent of becoming a Business Management Consultant Glens Falls NY strategic partner to leaders who want their companies to be grounded in a strong Vision and Values— vision and values that inspire and empower employees to be their best and do their best.

My passion and purpose were ignited by my father’s experience as an Armenian child in Turkey who witnessed the brutal massacres of the Armenians. This devastating experience deeply influenced his ability to believe there is a God and that God is good. He repeatedly shared with me that evil overcomes good and big business and government crush innocent people. Early in my youth I resolved to make a difference by helping good leaders build good organizations in which everyone benefits.

In preparation for becoming a Business Management Consultant Glens Falls NY, I earned a Ph.D. in Organization Behavior, interviewed the leaders of Best Practice values-based companies, and applied the learnings in strategic partnerships with multiple organizations in the US and Europe. These proven practices are integrated into my coaching and consulting frameworks, assessment tools, and training programs.
As an example, I learned firsthand in working with the co-founder and former CEO of the Ritz Carlton, Horst Schulze, how he intentionally created a culture which enabled his hotel to be the best in the world. A customer could stay at any Ritz Carlton in the world and have the same exceptional experience. As a result, The Ritz-Carlton became the only hotel to win the Malcolm Baldrige National Quality Award—not once but twice.
Horst Schulze is the exception. A common problem I discovered among most leaders is that they are overwhelmed with daily demands and lack the time and know how to intentionally build their dream culture.
Here are two examples of how our Business Management Consultant Glens Falls NY service partnered with companies to create a high performance culture.

Businesswoman Having Brainstorm Session With Coworkers Sitting In Background

CASE EXAMPLE 1: PRODUCT LAUNCH

CHALLENGE: Nordic Sales and Marketing Leadership organization mandated by the new CEO to put his strategy and values into action.

CHANGE STRATEGY:

  • focus on one project, the launch of a new product
  • develop a benchmark to assess the current situation
  • translate the values into specific leadership and sales behaviors related to the product launch.
  • roll out the values to the entire company
  • build an employee participation process to solicit ideas and use them in planning and implementing the product launch
  • build cross-functional and cross-country mechanisms to increase teamwork
  • align all policies, processes and structures with the values
  • monitor and display results on meeting sales goals and living the values
  • establish a continuous improvement process
  • reward and recognize success

CEO TESTIMONY

Joyce did a remarkable job of helping our sales and marketing team successfully link our values to the launch of a new drug. Our values became real every day. We created new, more effective communication channels with customers, physicians and community health centers. Internally we functioned as a unified team serving the customer. As a result, we created an innovative and replicable model for launching drugs, launched the drug one month earlier than forecast, and gained 15% greater market share than expected in the first 6 months. – Ursula Tengelin, VP Sales and Marketing Nordic Region, Hoechst-Marion Roussel Pharmaceuticals

CASE EXAMPLE #2: ALIGNMENT

CHALLENGE: The leadership team at a regional bank was not on the same page, departments functioned as silos and the customer experience was average.

CHANGE STRATEGY:

  • align the leadership team and employees around a clear and inspiring Vision and Values
  • translate the Values into service standards which ensured a consistently exceptional customer experience
  • discuss one service standard in daily huddles at the beginning of each shift
  • share the Vision, Values and relevant information with everyone weekly
  • redesign policies, practices and processes that were misaligned with the Values
  • monitor progress in key performance Indicators and display results
  • share and reward successes

When Joyce conducted an assessment of customer satisfaction with my staff, I was shocked to learn that my staff rated it average and not exceptional. This finding gave me a sense of urgency to get my leadership team on the same page and eliminate the silos between departments. Through the Values-in-Action initiative, we aligned the senior team and staff around our vision and values and communicated the values on a daily basis. Almost immediately the silos disappeared and employees felt a new sense of meaning in serving customers. As a result, customer satisfaction improved by 30% in 3 months and we were on our way to realizing our vision to be the #1 regional bank in New Jersey. –  Former CEO, Atlantic Stewardship Bank

These Case Examples demonstrate the effectiveness of our 5 Step proven process:

Step 1: Focus – clarify and articulate your Vision and core Values and rally stakeholders around an inspiring and compelling future
Step 2: Align – build a shared commitment to the Vision and core Values and how to live them everyday
Step 3: Integrate – reinforce the Vision and core Values through supportive policies, processes, structures, metrics, and daily practices
Step 4: Transform – design continuous improvement and innovation into the culture
Step 5: High Performance:- set excellence as the standard, continually learn and grow as a leader, and build the capability for others to learn and grow

High performance starts with great leadership, and great leadership requires the right heart, character and skills. Business Management Consultant, Glens Falls NY, helps to grow leaders with the right beliefs, character and skills. A leader with the right beliefs truly cares and respects others and equally values both relationships and results. A leader with good character is humble rather than ego-centered and empowers others to be the best they can be. A leader with the right skills sets clear direction, translates vision and values into action, builds win-win partnerships, and intentionally creates a high performance culture.

To summarize, Our Business Management Consultant Glens Falls NY service focuses on helping leaders to build high performance teams and culture which allows them to free up their time, save money, increase employee productivity, and set the standards for excellence in their industry.