Services
Leadership Coaching
Our customized Business Management Consultant Glens Falls NY program helps you grow as a high performance and confident leader. A high-performance leader sets a clear strategic direction –Vision, Values and Goals– intentionally creates a high performance culture and aligns everyone around the strategic direction and culture. We help you to clarify your Vision, Values and Goals and to free up your time so you can focus on the business as an owner rather than in the business as a manager.
An initial assessment provides a benchmark of how aligned your Values are today with your strategic decisions, day-to-day actions, and relationships with key stakeholders. We work with you to build a customized plan to move from where you are today to where you want to be. The plan initially focuses on areas to improve which are most doable and have the most impact. These areas relate to mindset, beliefs, behaviors and skills. For example, a common limiting belief is that to get a task done right, you have to do it yourself. A common limiting behavior is to respond to people before actively listening and fully understanding what they mean. A skill which commonly needs improvement is effectively communicating the vision and values.
Through our Business Management Consultant Glens Falls NY coaching process you will grow as a leader, learn how to effectively manage and empower employees, receive new insights and tools, learn new habits, and achieve measurable results.
High Performance Culture
Our focus is on helping clients to intentionally build a culture of excellence, based on proven Business Management Consultant Glens Falls NY practices used by leading companies. The outcomes include saving time and money, increasing customer loyalty, employee engagement, and productivity, and gaining top industry growth and profitability. To deliver excellence, we help you to align daily practices with your Vision and Values, focus everyone on providing exceptional customer service, hire for culture fit, create a bias for innovation and action, and emphasize both results and relationships.
As part of our initial organization assessment, we help the leadership team to identify ‘culture heroes,’ those employees who live the Values and are respected by supervisors and peers. The leadership team develops a working partnership with the team of culture heroes in clarifying, communicating and implementing the organization Vision, Values and measurable Goals. Together they translate each Value into specific behaviors and service standards, which ensure that the company provides exceptional service, works as a unified team, and excels in the industry.
In his book, Good to Great Jim Collins found in his research that great companies have a timeless set of core Values that they preserve relentlessly while adapting their strategies to a changing world. In high performance cultures, employees embrace a meaningful Vision and Values and understand how their work contributes to them.
A distinguishing practice of great companies is to reinforce values on a daily and/or weekly basis. One effective practice which Business Management Consultants, Glens Falls, NY, helps you to implement are daily huddles with employees who review one Value at a time. During these huddles, success stories are shared, employees provide suggestions about ways to live the Values,, and tools such as how to make Value-based decisions are introduced.
Testimonial
Joyce has consulted with our leadership team and leadership cabinet to help us to build a unified culture. This was accomplished by crafting an action plan to implement behaviors related to unity, collaboration, communication and accountability. In addition, she brings to our team a firm resolve, intellectual prowess and tenacity to help us succeed. She is one of the best Organization Behavior consultants I have encountered. She has been instrumental in growing our organization.
Dr. Rupert Hayles, former President, Pillar College
Assessments
We know that every organization has unique strengths and untapped potential. Our approach begins with a brief assessment to provide a benchmark of how your company compares with high performance leading companies. Then we conduct an in-depth assessment of your company from the perspective of the leadership team, employees and key stakeholders. The findings are provided in a written Executive Summary which identifies a clear path to move from where you are to where you want to be. The path includes specifics of what to implement, starting with the highest opportunities.
Based on the assessments, we develop a customized organization plan with you; a l Business Management Consultant Glens Falls NY consultant helps you to describe what your Vision, Values and Goals look like in action. The plan includes identification of the individuals and teams who are value-centered and high performing. By understanding the mindset and skills which differentiate them from average performers, we help you to design more effective hiring, onboarding, and training practices.
To monitor progress and make course corrections, we administer a short pulse check quarterly with employees and customers. The pulse check reports how well leaders and employees are meeting customer expectations and living the Values. The assessment process engages and empowers employees by giving them an opportunity to share ideas and gain insight into how to better work as a team and serve customers.
CEO Roundtable
We facilitate a powerful community of high performers who want to grow by learning best practices, collaborating, sharing ideas, and addressing common challenges. At our monthly virtual meetings, we address common challenges including hiring people for culture fit, onboarding new employees, life-work balance, and ways to save time and money. The meeting agenda includes someone sharing a real-time challenge. Rather than trying to solve the problem, our Business Management Consultant Glens Falls NY guides participants to ask thought-provoking questions and share their experiences in dealing with a similar situation. The cross-pollination of ideas and experiences generates new insights, and strategies for handling challenges and leveraging opportunities. After reflecting on the input of others, the presenter decides what to do differently and makes a commitment to take action.
Testimonial
We discuss business, family and personal issues and the intersection of all three. No matter what problem I bring to the group, I walk away with wisdom to make better decisions and prosper in the way God intended.
Rebecca Campbell, co-founder, Tuffwrap Installation
Testimonials Content –
If you are looking for an amazing Business Management Consultant Glens Falls, NY, that enables you to translate your Vision and Values into day-to-day practice, build a high performance culture, and multiply your earnings, we are the right company for you.
Most leaders fail to put their Vision and Values into practice because of the urgent demands of the business and lack of intentionality in creating a culture based on their values. This void unintentionally creates a negative cycle; a cycle in which the vision and values are lifeless words on the wall. Employees, customers, and other key stakeholders question the integrity and credibility of the leader when words are not translated into action.
If you are experiencing one or more of these common challenges experienced by our clients, we can help you:
“My leadership team and employees are not all on the same page.”
“Silos exist across departments.”
“Our customers suffer because we are not working as one team to serve them.”
“I hesitate to delegate and end up carrying the load.”
“Team members are not always held accountable when they don’t align with our values.”
“I get caught in the weeds working in the business rather than on the business.”
“I make costly mistakes in not hiring the right people.”
“I have sleepless nights worrying about cash flow.”
Business Management Consultants, Glens Falls, NY, enables you to grow as a great leader — the key domino in growing a great business.
To guide you in growing as a great leader, we help you to clarify your personal Vision, Values, and beliefs as a leader, assess your strengths, and blindspots. We build a personal plan with you which focuses on how to leverage your strengths and where to improve. The plan is a step by step roadmap for moving from where you are today to where you want to be. We start by focusing on the 3 areas which will be most doable and have the most impact on growing your leadership confidence, credibility and impact. We help you to effectively implement the plan with coaching and accountability.
To guide you in growing a great business, we help you to set a clear Vision, Values, and Goals for the company and to support your team in making the vision and values a reality. We help you create and align your people around a high performance culture which consistently provides extraordinary service. We help you navigate change effectively, by gathering input from your key stakeholders, making informed and proactive decisions, and continuously improving.
Our proven process in building a Values-based high performance culture consists of five Steps:
Step 1: Focus — clarify your Vision, Mission, and Values for the business and translate the values into behaviors and service standards.
Step 2: Align — build a shared Vision, Mission, Values, and Goals which all employees, starting with the leadership team, embrace and live out daily.
Step 3: Integrate — embed the values into all operating practices and processes including how you make decisions, how people are hired, rewarded, promoted and fired, as well as your relationship with customers and employees, and how you measure success.
Step 4: Transform – continuously improve, foster innovation and create new and improved ways of creating and delivering products and services.
Step 5: High Performance – appraise and reward employees for meeting and exceeding objectives, putting the Values-into-action, and providing customers with extraordinary service.
By implementing these 5 steps, the Business Management Consultant Glens Falls, NY will help you create a culture which succeeds in winning through excellence and setting the standard of excellence in your industry.
- Imagine what it will look like in your business when Business Management Consultants, Glens Falls, NY, helps you to implement these five steps:
- You communicate your Vision, Mission and Values in an inspiring and compelling way
- Your team is aligned around a shared Vision, Mission, Values, and Goals
- Your values are translated into behaviors and service standards to which everyone is held accountable
- The decisions, priorities, and actions of you and your people are aligned with the Vision, Values and Goals
- High performance teams drive your reputation for service excellence
- You effectively hire, communicate and delegate so you don’t feel burdened by always carrying the load
- You build win-win partnerships with customers, employees, vendors and all key stakeholders
- You enjoy greater freedom to engage with family and friends, and pursue personal and community passions
- You move from working in the business as a manager to working on the business as a true leader and owner
- Your business consistently grows profitably
Business Management Consultants, Glens Falls, NY would love helping you to grow into an amazing leader and build an amazing business. We specialize in helping leaders, like yourself, to grow your capability to intentionally build high performance, customer focused and growth-oriented cultures.
Your company will be known for excellence, service, integrity, honesty, win-win partnerships, and profitable growth. Our proven process moves small and medium-sized businesses from average to best in class in their industry.
We want nothing but the best for our Business Management Consultant Glens Falls NY clients. That’s why we have a customer satisfaction guarantee.
If you are ready to get the ball rolling, we would love to help you as we have helped leaders in the US and Europe to accomplish their dreams. Please give us a call at 908-337-0837. It will be one of the best decisions you ever made.